Use the button below for billing support ONLY:


Billing Support

Technical Support



Please make sure your Windows Media Player has the following settings:
Go to Tools: Options and select the Privacy Tab.  Make sure you have checked "Acquire Licenses Automatically for Protected Content" (version 10 or older) or "Download usage rights automatically when I play or sync a file" (version 11).

Please be aware that you  must be connected to the internet in order to acquire your licenses for playback.  If you are having problems acquiring your license please be sure you are not running filtering software (Netnanny, etc.) that may prevent you from connecting.  Also, please be aware that some ISPs will also filter your access if you have set your security restrictions at a high level.  Please check with your ISP to verify that you are not being restricted from or

Link in order to get more information on the issue:

If you are experiencing video playback problems please contact support at the email below and include the exact error message you are receiving: the email
If you issue does not involve playback issues submit form below to us You MUST include the following information when you write or your response may be delayed.

(please enter N/A if you do not know the information requested)

Your Name:     E-Mail:

Billing Service:
This is the billing company that you selected upon sign-up.
Enter "ccBill", "Epoch"  or "Pay By Mail"

Subscription ID#: Username:
Subscription ID# is the number you were given by the billing company and was sent to you via email.  Enter "N/A" if you cannot locate this information or paid by mail.  FAILURE TO PROVIDE A SUBSCRIPTION # CAN DELAY YOUR RESPONSE TIME.

A full and complete description of your problem including all error messages
received and when you received them including the URL you are attempting to view
Support response is within 24-48 hours, but may be slightly longer on weekends or holidays.