Use the button below for billing support ONLY:
WINDOWS AND WINDOWS MEDIA PLAYER ONLY!
Please make sure your Windows Media Player has the following settings:
Go to Tools: Options and select the Privacy Tab. Make sure you have
checked "Acquire Licenses Automatically for Protected Content" (version 10
or older) or "Download usage rights automatically when I play or sync a
file" (version 11).
Please be aware that you must be connected to the internet in
order to acquire your licenses for playback. If you are having
problems acquiring your license please be sure you are not running
filtering software (Netnanny, etc.) that may prevent you from connecting.
Also, please be aware that some ISPs will also filter your access if you
have set your security restrictions at a high level. Please check
with your ISP to verify that you are not being restricted from
bosombox.com or drmnetworks.com.
Link in order to get more information on the issue:
If you are experiencing video
playback problems please contact support at the email below and include the exact error message you are receiving:
If you issue does not involve playback issues submit form below to us
You MUST include the following information when you write or your
response may be delayed.
ALL FIELDS ARE REQUIRED
(please enter N/A if you do not know the information requested)
Support response is within 24-48 hours, but may be slightly longer on
weekends or holidays.